T-Mobile to pay $20M after outage led to failed 911 calls

T-Mobile to pay $20M after outage led to failed 911 calls
A T-Mobile sign is illuminated at a store in a shopping mall in Pittsburgh, Wednesday, Feb. 24, 2021. The wireless carrier agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls. The FCC said Tuesday, Nov. 23 that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures. Credit: AP Photo/Keith Srakocic

Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls.

The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures.

The agency said there was a "complete failure" of more than 23,000 911 calls because of the . There were also calls that did go through but without key information, like a callback number or .

The FCC's investigation said the outage began because of a failure in part of T-Mobile's network, which was made worse by routing and software errors.

The Bellevue, Washington, company said that the June 2020 episode was a "short-term isolated outage and we immediately took steps to further enhance our network to prevent this type of event from happening in the future."

This is not the first time such outages have happened. T-Mobile paid a $17.5 million fine after two related nationwide service outages on the same day in August 2014.

T-Mobile to pay $20M after outage led to failed 911 calls
A man uses a mobile phone outside a T-Mobile store, Monday, April 19, 2021, in New York. The wireless carrier agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls. The FCC said Tuesday, Nov. 23 that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures. Credit: AP Photo/Mark Lennihan

© 2021 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.

Citation: T-Mobile to pay $20M after outage led to failed 911 calls (2021, November 24) retrieved 28 March 2024 from https://techxplore.com/news/2021-11-t-mobile-20m-outage.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.

Explore further

Widespread Xfinity outages reported across the US: Here's what we know

11 shares

Feedback to editors