Business
US airlines are gearing up for record traffic this holiday season, having beefed up staffing in the hopes of avoiding a repeat of last Christmas's operational meltdown.
Dec 21, 2023
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2
Machine learning & AI
Adam Selipsky is shepherding Amazon's cloud unit at one of the most important moments in tech history.
Dec 11, 2023
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Consumer & Gadgets
People seem to have little fondness for consumer service bots—so much so that even when an interaction with one is equal in speed and efficiency to that with a human, customers will still report dissatisfaction with the ...
Dec 7, 2023
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5
Business
Australia's government on Thursday launched an investigation into a nationwide communications outage that crippled phone lines and severed internet access for 10 million customers.
Nov 9, 2023
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3
Business
Artificial intelligence is changing the world—and one of the main areas it will affect in the short-to-medium term is the workforce.
Nov 3, 2023
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19
Internet
In the 2018 documentary "The Cleaners," a young man in Manila, Philippines, explains his work as a content moderator: "We see the pictures on the screen. You then go through the pictures and delete those that don't meet the ...
Oct 24, 2023
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1
Consumer & Gadgets
Over the past few years, the field of artificial intelligence (AI) has witnessed numerous breakthroughs. One such remarkable milestone was the development and adoption of chatbots and conversational agents based on large ...
Sep 26, 2023
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1
Business
United Airlines says when flights are delayed or canceled it will use its app to send customers options for rebooking and, in some cases, vouchers for meals and hotel rooms.
Jun 22, 2023
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27
Consumer & Gadgets
Wendy's Co. will begin testing an artificial intelligence-powered chatbot next month that will talk to customers and take drive-thru orders, becoming the latest fast-food chain to employ the technology.
May 10, 2023
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16
Business
International Business Machines Corp. Chief Executive Officer Arvind Krishna said the company expects to pause hiring for roles it thinks could be replaced with artificial intelligence in the coming years.
May 2, 2023
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