Managers fired from Twitter amid Musk buyout turmoil
Twitter fired two of its top managers Thursday, the latest sign of internal turmoil amid Tesla billionaire Elon Musk's planned buyout of the company.
May 12, 2022
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16
Business
News tagged with customer service
Security
Cyberattack targets Vodafone Portugal, disrupts services
Vodafone Portugal, one of the country's leading telecommunications companies, said Tuesday it had been hacked though no confidential customer data was compromised.
Feb 8, 2022
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4
Robotics
People prefer interacting with female robots in hotels
People are more comfortable talking to female rather than male robots working in service roles in hotels, according to a study by Washington State University researcher Soobin Seo.
Feb 3, 2022
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634
Internet
RCN Chicago rebranding as Astound Broadband, joining co-owned regional cable providers under national banner
There's a new name in Chicago cable.
Jan 13, 2022
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6
Consumer & Gadgets
'Sorry, I don't understand that': The trouble with chatbots and how to use them better
Hands up if you've ever cursed, mocked or yelled at a chatbot. No surprise if you have. Those automated "helpers"—supposedly designed to make customer service smarter, faster and more efficient—can certainly be a source ...
Dec 14, 2021
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15
Business
Trading apps move to get a live person to hear your problems
It's one of the downsides of apps that make things like ordering food or buying stocks and cryptocurrencies easier: What happens when something goes wrong?
Oct 5, 2021
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4
Security
Microsoft warns thousands of cloud customers of data vulnerability
Microsoft says it has warned thousands of its cloud computing clients of a recently discovered flaw that left their data vulnerable for an extended period.
Aug 27, 2021
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296
Business
T-Mobile CEO says "truly sorry" for hack of 50M users' data
T-Mobile says it has notified nearly all of the millions of customers whose personal data was stolen and that it is "truly sorry" for the breach.
Aug 27, 2021
1
4
Business
EU investigates Facebook's proposed purchase of Kustomer
European Union regulators are opening an in-depth investigation of Facebook's plan to buy Kustomer over concerns that the deal would stifle competition for customer relationship management software.
Aug 2, 2021
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19
Software
Can AI chatbots help fill the empathy gap?
Stressed out? Need to talk? Turning to a chatbot for emotional support might help.
Jul 22, 2021
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