Consumer & Gadgets

New study reveals chatbot empathy can worsen customer reactions

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm tensions and rebuild trust. But new research from the University of South Florida suggests that ...

Business

Amazon invests another $5 bn in Anthropic

Amazon on Monday said it pumped another $5 billion into Anthropic as it ramps up its collaboration with the startup behind Claude artificial intelligence.

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