Chatbot or human? Either way, what matters for customer trust is 'perceived humanness'
The helpful person guiding you through your online purchase might not be a person at all.
Jan 5, 2022
0
41
Business
News tagged with bots
Internet
Social media bots may appear human, but their similar personalities give them away
Social bots, or automated social media accounts that pose as genuine people, have infiltrated all manner of discussions, including conversations about consequential topics, such as the COVID-19 pandemic. These bots are not ...
Nov 24, 2021
1
399
Machine learning & AI
How chatbots could train our mental condition
Technology will play an increasingly social and even emotional role in our lives. Minha Lee—digital designer, information scientist, philosopher and world citizen—is fascinated by this fact. The assistant professor develops ...
Sep 14, 2021
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23
Internet
One in seven Twitter accounts may be nothing more than software 'bots'
Researchers estimate that one in seven Twitter accounts may be nothing more than software "bots" rather than individuals or organizations using the microblogging platform in an organic manner. A thematic review of this situation ...
Aug 18, 2021
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35
Business
Digital assistants created for e-commerce adapt themselves to each shop's needs
The pandemic has taught us that almost all companies have to sell on the internet. Bots are a technology that facilitates e-commerce. They are digital assistants that can answer customer queries about products that are sold ...
Jul 15, 2021
0
4
Machine learning & AI
Taking down human traffickers through online ads
Researchers at Carnegie Mellon University and McGill University have adapted an algorithm first developed to spot anomalies in data, like typos in patient information at hospitals or errant figures in accounting, to identify ...
Apr 23, 2021
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8
Hi Tech & Innovation
Microsoft patent would let us chat with the departed
A chilling episode of the Twilight Zone that first aired 60 years ago focused on a young boy (played by Bill Mumy) who frustrated his parents by insisting he speaks to his grandmother daily on the toy phone she had given ...
Consumer & Gadgets
Samsung robot feeds you and helps with the laundry
AI is making stunning inroads in the fields of medicine and science. It is helping to cure disease, combat global warming, grow crops and provide cleaner, cheaper energy.
Security
Researchers exploit weaknesses of master game bots
If you've ever played an online video game, you've likely competed with a bot—an AI-driven program that plays on behalf of a human.
Sep 30, 2020
0
4
Internet
Twitter users may have changed their behavior after contact with Russian trolls
In the lead up to the 2016 presidential election, thousands of Twitter users changed their behavior after coming in contact with social media bots created by a notorious troll farm in Russia—adopting increasingly negative ...
Aug 6, 2020
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