Business
An artificial intelligence-powered chatbot created by New York City to help small business owners is under criticism for dispensing bizarre advice that misstates local policies and advises companies to violate the law.
Apr 4, 2024
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25
Security
From data breaches to widespread systemic shutdowns, cyberattacks like the 2024 Fulton County (Georgia) government attack now occur as regularly as natural disasters—and cause just as much destruction. And, like severe ...
Aug 14, 2024
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8
Machine learning & AI
Komal Vilas Thatkare says she doesn't have anyone to ask about her most private health questions.
Feb 22, 2024
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2
Business
AI chatbots are already widely used by businesses to greet customers and answer their questions—either over the phone or on websites. Some companies have found that they can, to some extent, replace humans with machines ...
Oct 31, 2023
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11
Business
Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place?
Jun 6, 2023
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29
Machine learning & AI
At some point in your life, you are likely to need legal advice. A survey carried out in 2023 by the Law Society, the Legal Services Board and YouGov found that two-thirds of respondents had experienced a legal issue in the ...
Jun 3, 2024
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1
Machine learning & AI
A study co-authored by Associate Professor Juliana Schroeder found that people view customer service agents that make typographical errors—and correct them—as more human and sometimes even more helpful.
Aug 1, 2024
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49
Machine learning & AI
As artificial intelligence increasingly impacts our daily lives, researchers in the University at Buffalo School of Management have developed a new framework to transform AI chatbots into more intuitive, human-like conversation ...
Jul 30, 2024
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