Consumer & Gadgets

Chatbots tell people what they want to hear, researchers find

Chatbots share limited information, reinforce ideologies, and, as a result, can lead to more polarized thinking when it comes to controversial issues, according to new Johns Hopkins University–led research.

Machine learning & AI

Verbal nonsense reveals limitations of AI chatbots

The era of artificial-intelligence chatbots that seem to understand and use language the way we humans do has begun. Under the hood, these chatbots use large language models, a particular kind of neural network. But a new ...

Hi Tech & Innovation

Adding human touch to unchatty chatbots may lead to bigger letdown

Sorry, Siri, but just giving a chatbot a human name or adding humanlike features to its avatar might not be enough to win over a user if the device fails to maintain a conversational back-and-forth with that person, according ...

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