Viewpoint: Traffic engineers build roads that invite crashes because they rely on outdated research and faulty data
"Can you name the truck with four-wheel drive, smells like a steak, and seats 35?"
Jun 24, 2024
0
10
"Can you name the truck with four-wheel drive, smells like a steak, and seats 35?"
Jun 24, 2024
0
10
Together with industry partners, the University of Bremen has developed an innovative, AI-supported status monitoring system for port vehicles in the "KISS" research project. It uses state-of-the-art technologies to monitor ...
Jun 11, 2024
0
2
Using computer-assisted neural networks, researchers at the Karlsruhe Institute of Technology (KIT) and the University of Duisburg-Essen have been able to accurately identify affective states from the body language of tennis ...
Jun 5, 2024
0
7
Researchers at Huazhong University of Science and Technology have achieved a significant breakthrough in emotion recognition technology, introducing a novel system that could transform the way we interact with machines and ...
Jun 4, 2024
0
2
Artificial intelligence is the big thing right now, with industries from finance to health care to retail scrambling to adopt AI or risk being left behind. But speaking as professors of business, we think some companies might ...
May 30, 2024
0
8
Concierge services built on artificial intelligence have the potential to improve how hotels and other service businesses interact with customers, a new paper suggests.
May 23, 2024
0
2
Thousands of tech enthusiasts filed into Europe's self-declared biggest startup event VivaTech in Paris on Wednesday, with artificial intelligence stealing the show this year.
May 22, 2024
0
3
Walking out of a hair salon can have customers feeling brand new, but the noisy environment may have negative effects at the cost of a new "do." At Image Creators salon in Maryland, owner Silvia Campana along with her employees ...
May 14, 2024
0
1
You might have seen viral videos of Wendy's drive-thru customers in the United States ordering their fast food from the firm's generative AI bot Wendy's FreshAI. Most show a very human-like transaction punctuated with cries ...
May 6, 2024
0
15
Whenever you call a customer service contact center, the team on the other end of the line typically has three goals: to reduce their response time, solve your problem and do it within the shortest service time possible.
Apr 22, 2024
0
9
A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor. This is typically through purchasing or renting goods or services. However, in certain contexts, the term customer also includes by extension any entity that uses or experiences the services of another. A customer may also be a viewer of the product or service that is being sold despite deciding not to buy them. The general distinction between a customer and a client is that a customer purchases products, whereas a client purchases services.
In a survey of nearly 200 senior marketing managers, 67 percent responded that they found customer metrics very useful.
Three metrics are used to count customers and track customer activity irrespective of the number of transactions (or monetary value of those transactions) made by each customer:
In contractual situations, it makes sense to talk about the number of customers currently under contract and the percentage retained when the contract period runs out. In non-contractual situations (such as catalogue sales), it makes less sense to talk about the current number of customers, but instead to count the number of customers of a specified recency.
The word derives from "custom," meaning "habit"; a customer was someone who frequented a particular shop, who made it a habit to purchase goods of the sort the shop sold there rather than elsewhere, and with whom the shopkeeper had to maintain a relationship to keep his or her "custom," meaning expected purchases in the future.
The slogans "the customer is king" or "the customer is god" or "the customer is always right" indicate the importance of customers to businesses – although the last expression is sometimes used ironically.
However, "customer" also has a more generalized meaning as in customer service and a less commercialized meaning in not-for-profit areas. To avoid unwanted implications in some areas such as government services, community services, and education, the term "customer" is sometimes substituted by words such as "constituent" or "stakeholder". This is done to address concerns that the word "customer" implies a narrowly commercial relationship involving the purchase of products and services. However, some managers in this environment, in which the emphasis is on being helpful to the people one is dealing with rather than on commercial sales, comfortably use the word "customer" to both internal and external customers.
Obsolete meaning: In the early 17th century customer was defined as a "common prostitute. This meaning is important for understanding historical literary works. ("I marry her! What, a customer?") Othello, or ("I think thee now a common customer") All's Well that Ends Well. Today the meaning of "customer" has been inverted in this usage.
This text uses material from Wikipedia, licensed under CC BY-SA