Business
Customer satisfaction in the service sector, particularly within hospitality, has long been a focal point for both academic research and practical application. Traditional analyses, such as the Kano model and importance-performance ...
Apr 3, 2024
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3
Business
Some recent mergers, acquisitions and investments in the business world have highlighted the strategic value of data to companies. These businesses are not just buying assets or market share—they are also acquiring or investing ...
Jan 31, 2024
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4
Security
The U.S. retail mortgage lender loanDepot is struggling to recover from a cyberattack that impacted its loan processing and phone service.
Jan 9, 2024
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65
Security
Just three days after Xfinity disclosed that 36 million of its users' personal information was exposed in a data breach, Fort Lauderdale-based Citrix Systems Inc. is facing a class-action lawsuit accusing the firm of failing ...
Dec 21, 2023
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2
Business
Australia's government on Thursday launched an investigation into a nationwide communications outage that crippled phone lines and severed internet access for 10 million customers.
Nov 9, 2023
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3
Internet
Artificial intelligence has been the buzzword of 2023 ever since ChatGPT made its public debut earlier this year, with businesses, schools, universities and even non-profits looking for ways to integrate AI in their operations.
Aug 28, 2023
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1
Machine learning & AI
An update to Zoom's terms of service is raising alarm bells on social media, with users claiming it reveals the videoconferencing company is now tapping their online doctor visits and virtual happy hours to train artificial ...
Aug 9, 2023
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12
Internet
When a person is notified of a data breach involving their personal information, if they react with a feeling of fear—as opposed to anger—they're more likely to stop using the site.
Jun 22, 2023
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8
Internet
Years after Facebook quietly removed a slogan that declared the site was "free and always will be", parent company Meta announced on Sunday a paid-for subscription service that has already been widely criticized.
Feb 20, 2023
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18
Business
The judge presiding over the bankruptcy of cryptocurrency exchange FTX has approved the company's choice of a law firm representing it in the bankruptcy, despite concerns about potential conflicts of interest.
Jan 21, 2023
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