RCN Chicago rebranding as Astound Broadband, joining co-owned regional cable providers under national banner
There's a new name in Chicago cable.
Jan 13, 2022
0
6
Internet
News tagged with customer service
Consumer & Gadgets
'Sorry, I don't understand that': The trouble with chatbots and how to use them better
Hands up if you've ever cursed, mocked or yelled at a chatbot. No surprise if you have. Those automated "helpers"—supposedly designed to make customer service smarter, faster and more efficient—can certainly be a source ...
Dec 14, 2021
0
15
Business
Uber resumes shared rides in US
Ride-hailing giant Uber has resumed its ride-sharing service in the United States, a top executive announced Tuesday, offering customers in Miami a feature that was stopped last year because of the COVID-19 pandemic.
Nov 17, 2021
0
4
Business
Trading apps move to get a live person to hear your problems
It's one of the downsides of apps that make things like ordering food or buying stocks and cryptocurrencies easier: What happens when something goes wrong?
Oct 05, 2021
0
4
Business
T-Mobile CEO says "truly sorry" for hack of 50M users' data
T-Mobile says it has notified nearly all of the millions of customers whose personal data was stolen and that it is "truly sorry" for the breach.
Aug 27, 2021
1
4
Security
Microsoft warns thousands of cloud customers of data vulnerability
Microsoft says it has warned thousands of its cloud computing clients of a recently discovered flaw that left their data vulnerable for an extended period.
Aug 27, 2021
0
296
Business
Walmart opens delivery services for all businesses
US shopping giant Walmart on Tuesday announced it was opening a delivery service for businesses, including other retailers, in its latest push to reposition itself and fend off Amazon's rise.
Aug 24, 2021
0
5
Business
US DOJ has 'grave concerns' about T-Mobile network shutdown
Antitrust officials at the U.S. Justice Department said they have "grave concerns" about plans by T-Mobile US Inc. to shut down the wireless network used by millions of Boost Mobile customers.
Aug 10, 2021
0
3
Business
EU investigates Facebook's proposed purchase of Kustomer
European Union regulators are opening an in-depth investigation of Facebook's plan to buy Kustomer over concerns that the deal would stifle competition for customer relationship management software.
Aug 02, 2021
0
19
Software
Can AI chatbots help fill the empathy gap?
Stressed out? Need to talk? Turning to a chatbot for emotional support might help.
Jul 22, 2021
0
239
