Robot arms are replacing shelf stockers in Japan's stores
Telexistence Inc. and FamilyMart Co. are rolling out a fleet of AI-driven robots to restock shelves in 300 convenience stores across Japan.
Aug 10, 2022
0
23
Business
News tagged with customer service
Telecom
Canada telecom execs summoned after wide service outage
The federal industry minister said Sunday he is summoning telecom executives following an outage at Rogers Communications Inc. that disrupted mobile and Internet services across Canada, hampering several crucial services.
Jul 11, 2022
0
21
Business
Can I talk to a human? Spain presents customer service bill
Tired of speaking to a machine when you call the bank or power company?
May 31, 2022
0
14
Business
Managers fired from Twitter amid Musk buyout turmoil
Twitter fired two of its top managers Thursday, the latest sign of internal turmoil amid Tesla billionaire Elon Musk's planned buyout of the company.
May 12, 2022
0
16
Security
Cyberattack targets Vodafone Portugal, disrupts services
Vodafone Portugal, one of the country's leading telecommunications companies, said Tuesday it had been hacked though no confidential customer data was compromised.
Feb 08, 2022
0
4
Robotics
People prefer interacting with female robots in hotels
People are more comfortable talking to female rather than male robots working in service roles in hotels, according to a study by Washington State University researcher Soobin Seo.
Feb 03, 2022
3
634
Internet
RCN Chicago rebranding as Astound Broadband, joining co-owned regional cable providers under national banner
There's a new name in Chicago cable.
Jan 13, 2022
0
6
Consumer & Gadgets
'Sorry, I don't understand that': The trouble with chatbots and how to use them better
Hands up if you've ever cursed, mocked or yelled at a chatbot. No surprise if you have. Those automated "helpers"—supposedly designed to make customer service smarter, faster and more efficient—can certainly be a source ...
Dec 14, 2021
0
15
Business
Trading apps move to get a live person to hear your problems
It's one of the downsides of apps that make things like ordering food or buying stocks and cryptocurrencies easier: What happens when something goes wrong?
Oct 05, 2021
0
4
Business
T-Mobile CEO says "truly sorry" for hack of 50M users' data
T-Mobile says it has notified nearly all of the millions of customers whose personal data was stolen and that it is "truly sorry" for the breach.
Aug 27, 2021
1
4
