T-Mobile CEO says "truly sorry" for hack of 50M users' data
T-Mobile says it has notified nearly all of the millions of customers whose personal data was stolen and that it is "truly sorry" for the breach.
Aug 27, 2021
1
4
Business
News tagged with customer service
Business
EU investigates Facebook's proposed purchase of Kustomer
European Union regulators are opening an in-depth investigation of Facebook's plan to buy Kustomer over concerns that the deal would stifle competition for customer relationship management software.
Aug 2, 2021
0
19
Software
Can AI chatbots help fill the empathy gap?
Stressed out? Need to talk? Turning to a chatbot for emotional support might help.
Jul 22, 2021
0
239
Business
American recalling flight attendants to handle travel crowds
American Airlines is canceling extended leaves for about 3,300 flight attendants and telling them to come back to work in time for the holiday season.
Jul 16, 2021
0
2
Business
European regulators launch fresh probes of Facebook, Google (Update)
European Union and British regulators opened dual antitrust investigations Friday into whether Facebook distorts competition in the classified advertising market by using data to compete unfairly against rival services.
Jun 4, 2021
0
6
Business
AT&T shares rise after Q1 results top analyst estimates
Shares of AT&T Inc. rose Thursday after the telecom giant's first-quarter results topped analyst expectations.
Apr 22, 2021
0
4
Machine learning & AI
Study IDs four things that make people feel good about using chatbots
A recent study has identified four factors that predict user satisfaction with customer service chatbots. The study also found that a positive chatbot experience was associated with customer loyalty, highlighting the potential ...
Dec 15, 2020
0
6
Business
Facebook buys online customer service startup Kustomer
Facebook on Monday announced it is buying a startup specializing in helping businesses interact with customers online.
Nov 30, 2020
0
4
HBO Max will finally be accessible on Amazon Fire TV
HBO Max will finally be available for tens of thousands of Amazon customers.
Nov 16, 2020
0
4
Internet
Microsoft debuts portable data center to bring cloud computing to remote environments
Microsoft Corporation has announced on its website the development of a portable data center that can be used to bring cloud computing to remote environments. In their announcement, Microsoft describes their Azure Modular ...
