Computer Sciences
The comedian Bill Burr has said he refuses to call into automated customer service lines for fear that, years later on his death bed, all he'll be able to think about are the moments he wasted dealing with chatbots.
Apr 17, 2020
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Business
European Union and British regulators opened dual antitrust investigations Friday into whether Facebook distorts competition in the classified advertising market by using data to compete unfairly against rival services.
Jun 4, 2021
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Machine learning & AI
A recent study has identified four factors that predict user satisfaction with customer service chatbots. The study also found that a positive chatbot experience was associated with customer loyalty, highlighting the potential ...
Dec 15, 2020
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Consumer & Gadgets
As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing ...
Dec 7, 2022
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Business
Telexistence Inc. and FamilyMart Co. are rolling out a fleet of AI-driven robots to restock shelves in 300 convenience stores across Japan.
Aug 10, 2022
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Security
Vodafone Portugal, one of the country's leading telecommunications companies, said Tuesday it had been hacked though no confidential customer data was compromised.
Feb 8, 2022
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Business
T-Mobile says it has notified nearly all of the millions of customers whose personal data was stolen and that it is "truly sorry" for the breach.
Aug 27, 2021
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Robotics
(Tech Xplore)—EMIEW3—the name does not easily roll off the tongue but it is the name of a people-friendly robot. Hitachi showed the robot along with its associated customer service platform earlier this month. The red ...
Consumer & Gadgets
Hands up if you've ever cursed, mocked or yelled at a chatbot. No surprise if you have. Those automated "helpers"—supposedly designed to make customer service smarter, faster and more efficient—can certainly be a source ...
Dec 14, 2021
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Machine learning & AI
It is time to take human-AI dialogue seriously again. With the release of sophisticated chatbots like OpenAI's ChatGPT, effective human-AI dialogue has become interesting and accessible to everyone. Even to students writing ...
Jan 25, 2023
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