United Airlines to resume Boeing 737 MAX flights in February
United Airlines became the latest carrier to announce a timeframe to fly the Boeing 737 MAX again, saying Friday the jet would resume flights in February.
Dec 19, 2020
0
6
Business
United Airlines became the latest carrier to announce a timeframe to fly the Boeing 737 MAX again, saying Friday the jet would resume flights in February.
Dec 19, 2020
0
6
Security
Before this week, few people were aware of SolarWinds, a Texas-based software company providing vital computer network monitoring services to major corporations and government agencies worldwide.
Dec 16, 2020
1
5
Business
Amazon launched today a tool that allows customers to customize a T-Shirt to their exact measurements.
Dec 15, 2020
0
7
Machine learning & AI
A recent study has identified four factors that predict user satisfaction with customer service chatbots. The study also found that a positive chatbot experience was associated with customer loyalty, highlighting the potential ...
Dec 15, 2020
0
6
Security
Hackers got into computers at the U.S. Treasury Department and possibly other federal agencies, touching off a government response involving the National Security Council.
Dec 13, 2020
0
9
Business
Facebook on Monday announced it is buying a startup specializing in helping businesses interact with customers online.
Nov 30, 2020
0
4
Business
Comcast Corp. will charge more for heavy users of home internet in Northeast states—including Pennsylvania and New Jersey—angering customers who work and study online due to the pandemic.
Nov 26, 2020
2
117
Robotics
Asking someone to put on a mask is a touchy subject, so one shop in Japan has enlisted a robot to make sure its customers wear them during the pandemic.
Nov 19, 2020
0
10
Business
U.S. Immigrations and Customs Enforcement is planning new large-scale expenditures on cloud computing with Microsoft Corp. and Amazon.com Inc.'s Amazon Web Services unit. The deal, slated for early 2021, could could reignite ...
Nov 17, 2020
0
5
HBO Max will finally be available for tens of thousands of Amazon customers.
Nov 16, 2020
0
4
A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor. This is typically through purchasing or renting goods or services. However, in certain contexts, the term customer also includes by extension any entity that uses or experiences the services of another. A customer may also be a viewer of the product or service that is being sold despite deciding not to buy them. The general distinction between a customer and a client is that a customer purchases products, whereas a client purchases services.
In a survey of nearly 200 senior marketing managers, 67 percent responded that they found customer metrics very useful.
Three metrics are used to count customers and track customer activity irrespective of the number of transactions (or monetary value of those transactions) made by each customer:
In contractual situations, it makes sense to talk about the number of customers currently under contract and the percentage retained when the contract period runs out. In non-contractual situations (such as catalogue sales), it makes less sense to talk about the current number of customers, but instead to count the number of customers of a specified recency.
The word derives from "custom," meaning "habit"; a customer was someone who frequented a particular shop, who made it a habit to purchase goods of the sort the shop sold there rather than elsewhere, and with whom the shopkeeper had to maintain a relationship to keep his or her "custom," meaning expected purchases in the future.
The slogans "the customer is king" or "the customer is god" or "the customer is always right" indicate the importance of customers to businesses – although the last expression is sometimes used ironically.
However, "customer" also has a more generalized meaning as in customer service and a less commercialized meaning in not-for-profit areas. To avoid unwanted implications in some areas such as government services, community services, and education, the term "customer" is sometimes substituted by words such as "constituent" or "stakeholder". This is done to address concerns that the word "customer" implies a narrowly commercial relationship involving the purchase of products and services. However, some managers in this environment, in which the emphasis is on being helpful to the people one is dealing with rather than on commercial sales, comfortably use the word "customer" to both internal and external customers.
Obsolete meaning: In the early 17th century customer was defined as a "common prostitute. This meaning is important for understanding historical literary works. ("I marry her! What, a customer?") Othello, or ("I think thee now a common customer") All's Well that Ends Well. Today the meaning of "customer" has been inverted in this usage.
This text uses material from Wikipedia, licensed under CC BY-SA