AI bot vs live agent? Researchers examine customer responses
It's no secret, artificial intelligence (AI) is changing the customer service game.
Feb 23, 2022
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Machine learning & AI
News tagged with medical service
Security
Latest ransomware victim, New Orleans crippled by attack
City services in New Orleans were hobbled Monday as the city operated under an emergency declaration following a cyber attack that locked down its main computer networks.
Dec 16, 2019
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7
Security
Australia ports firm fights to restore operations after cyber incident
Ports operator DP World said Sunday it had made "significant strides" towards resuming normal freight trade at major gateways into Australia, which have been crippled for two days by a cyber incident.
Nov 12, 2023
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Engineering
AI helps place drones in remote areas for faster emergency response
For residents of rural and underserved areas, access to emergency medical care can be a matter of life and death. With limited access to health care services and long ambulance wait times due to distance, these communities ...
May 18, 2023
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Internet
Facebook blocks medical data shared by apps
Facebook has started blocking sensitive health information that third-party apps had been sharing with the social network in violation of its own rules, said New York officials who investigated the situation.
Feb 19, 2021
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5
Engineering
Open access hardware and 3-D printing can help tackle demand for health supplies
Free open source hardware and 3-D printing could help to alleviate the burden of Covid-19 on global health systems, according to scientists at the University of Sussex.
Apr 27, 2020
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Security
Russian pleads guilty in US to role in Trickbot malware scheme
A Russian man pleaded guilty on Thursday to involvement in developing the Trickbot malware used to extort businesses, including hospitals during the COVID pandemic, the US Justice Department said.
Dec 1, 2023
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14
Security
Russian sentenced to five years in prison for Trickbot malware
A Russian man has been sentenced to more than five years in prison for his involvement in developing the Trickbot malware used to extort businesses, including hospitals during the COVID pandemic, the US Justice Department ...
Jan 25, 2024
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4
Business
Amid US sanctions, Huawei highlights uses for 5G technology
China's Huawei Technologies Co. is providing smart services and 5G technology to industries such as healthcare, creating new revenue streams that might offset the damage to its smartphone business from U.S. sanctions.
Nov 2, 2021
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