AI bot vs live agent? Researchers examine customer responses
It's no secret, artificial intelligence (AI) is changing the customer service game.
Feb 23, 2022
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Machine learning & AI
It's no secret, artificial intelligence (AI) is changing the customer service game.
Feb 23, 2022
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Business
China's Huawei Technologies Co. is providing smart services and 5G technology to industries such as healthcare, creating new revenue streams that might offset the damage to its smartphone business from U.S. sanctions.
Nov 2, 2021
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Internet
Facebook has started blocking sensitive health information that third-party apps had been sharing with the social network in violation of its own rules, said New York officials who investigated the situation.
Feb 19, 2021
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Engineering
Free open source hardware and 3-D printing could help to alleviate the burden of Covid-19 on global health systems, according to scientists at the University of Sussex.
Apr 27, 2020
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In its most direct foray yet into the $3.8 trillion medical sector, Amazon has launched a pilot program to administer health care services to many of its nearly 54,000 Seattle-area employees and their families.
Feb 21, 2020
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Security
City services in New Orleans were hobbled Monday as the city operated under an emergency declaration following a cyber attack that locked down its main computer networks.
Dec 16, 2019
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Security
Some of your text messages may have been left exposed on the internet for the world to see.
Dec 2, 2019
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Security
Hundreds of US municipalities, schools and health organizations have been hit by ransomware in 2019, leading to massive service disruptions, researchers said Tuesday.
Oct 1, 2019
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Software
As the year draws to a close, Amazon is making more noise in the medical sector with software that lends meaning to seas of unharnessed medical data. This should not come as a surprise for those following Amazon's interest ...