Study examines AI chatbots in public organizations

From providing fast, 24-hour service, multilingual support and reducing staff workloads, the benefits of artificial intelligence (AI) chatbots are numerous. The technology also holds the potential to improve services across ...

Machine learning & AI

UN panel to recommend how to govern use of AI

The UN secretary-general on Thursday set up a panel of experts to make recommendations in the field of artificial intelligence, a technology with "transformative potential" yet also great risks to democracy and human rights.

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