Google will start transcribing audio recordings again

Google Assistant
Credit: CC0 Public Domain

Google is restarting a practice in which human contractors listen to and transcribe some voice commands people give to the company's artificial intelligence system, Assistant. But this time Google is taking steps to make sure people know what they are agreeing to.

The suspended its transcription practices after more than 1,000 Dutch-language recordings were leaked to the media in Belgium this summer. Google required users to opt-in to the service before audio transcriptions were recorded, but critics have said people didn't fully understand they were agreeing to allow human transcribers to listen in because the company's language was unclear.

Amazon, Microsoft, Apple and Facebook have all used similar practices. The companies say it helps make their AI systems more accurate.

Now Google will require users to agree again to voice and make it clear human transcribers might listen to recordings. People don't have to opt-in to the service, but certain Assistant features won't be available if they don't.

The company also said it will delete most recordings after a few months, and people can review their recordings and delete them manually at any time.


Explore further

Human workers can listen to Google Assistant recordings (Update)

© 2019 The Associated Press. All rights reserved.

Citation: Google will start transcribing audio recordings again (2019, September 23) retrieved 29 October 2020 from https://techxplore.com/news/2019-09-google-audio.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.
 shares

Feedback to editors

User comments