Security
Microsoft says it has warned thousands of its cloud computing clients of a recently discovered flaw that left their data vulnerable for an extended period.
Aug 27, 2021
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296
Software
Stressed out? Need to talk? Turning to a chatbot for emotional support might help.
Jul 22, 2021
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239
Internet
Microsoft Corporation has announced on its website the development of a portable data center that can be used to bring cloud computing to remote environments. In their announcement, Microsoft describes their Azure Modular ...
Computer Sciences
An artificial intelligence (AI) technology made by a firm co-founded by billionaire Elon Musk has won praise for its ability to generate coherent stories, novels and even computer code but it remains blind to racism or sexism.
Sep 2, 2020
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722
Computer Sciences
The comedian Bill Burr has said he refuses to call into automated customer service lines for fear that, years later on his death bed, all he'll be able to think about are the moments he wasted dealing with chatbots.
Apr 17, 2020
1
71
Robotics
(Tech Xplore)—EMIEW3—the name does not easily roll off the tongue but it is the name of a people-friendly robot. Hitachi showed the robot along with its associated customer service platform earlier this month. The red ...
Business
Customer satisfaction in the service sector, particularly within hospitality, has long been a focal point for both academic research and practical application. Traditional analyses, such as the Kano model and importance-performance ...
Apr 3, 2024
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3
Business
While the rise of artificial intelligence is proving to be a contentious issue, new research from Edith Cowan University (ECU) has found that the use of social robots in a commercial setting would likely be met with less ...
Feb 26, 2024
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1
Machine learning & AI
Adam Selipsky is shepherding Amazon's cloud unit at one of the most important moments in tech history.
Dec 11, 2023
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3
Consumer & Gadgets
People seem to have little fondness for consumer service bots—so much so that even when an interaction with one is equal in speed and efficiency to that with a human, customers will still report dissatisfaction with the ...
Dec 7, 2023
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