Machine learning & AI

Coaching sales agents? Use AI and human coaches

Researchers from Temple University, Sichuan University, and Fudan University published a new paper in the Journal of Marketing that explores the growing use of AI to coach sales agents to determine if there are any caveats ...

Business

Lufthansa says 30,000 jobs at risk over pandemic

Germany's Lufthansa has warned that 30,000 jobs are under threat as it scaled down its winter schedule to levels not seen since the 1970s as demand for travel collapses because of the coronavirus pandemic.

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