Consumer & Gadgets

What chatbots can teach humans about empathy

Over half of U.S. adults are using large language models (LLMs)—such as ChatGPT, Gemini and Copilot—in some capacity. Whether using artificial intelligence to create grocery lists, turn oneself into a Muppets character or ...

Consumer & Gadgets

How much does chatbot bias influence users? A lot, it turns out

Customers are 32% more likely to buy a product after reading a review summary generated by a chatbot than after reading the original review written by a human. That's because large language models introduce bias, in this ...

Consumer & Gadgets

Say what's on your mind, and AI can tell what kind of person you are

If you say a few words, generative AI will understand who you are—maybe even better than your close family and friends. A new University of Michigan study found that widely available generative AI models (e.g., ChatGPT, Claude, ...

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