Consumer & Gadgets

Chatbots may fuel 'delusional spirals' that lead to real-world harm

Perhaps to the surprise of their creators, large language models have become confidants, therapists, and, for some, intimate partners to real human users. In a new study, AI researchers at Stanford studied verbatim transcripts ...

Consumer & Gadgets

New study reveals chatbot empathy can worsen customer reactions

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm tensions and rebuild trust. But new research from the University of South Florida suggests that ...

Consumer & Gadgets

AI tools to help vision-impaired are good, but could be better

Artificial intelligence is touching nearly every aspect of life—including assistive technology for blind and low-vision (BLV) individuals. And just like in other arenas, the AI used to assist BLV people is good—but far from ...

Consumer & Gadgets

How do ionic hair dryers work? Can they do what they promise?

If you've been in the market for a new hair dryer, you've likely seen advertising for ionic ones. Some claim to produce negative ions in the millions—with or without the help of added minerals like tourmaline.

Consumer & Gadgets

Dear AI, I'm autistic; should I go to this party?

When people ask ChatGPT and other AI models for advice, they often share deeply personal details in hopes of getting better answers: their age, their gender, their mental health history, even medical diagnoses like autism. ...

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