Consumer & Gadgets

Why faster AI isn't always better

In the race to make AI models not just reason better but respond faster, latency—the delay before an answer appears—is often treated as a purely technical constraint, something to minimize and move past. But how is this relentless ...

Consumer & Gadgets

New study reveals chatbot empathy can worsen customer reactions

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm tensions and rebuild trust. But new research from the University of South Florida suggests that ...

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