Consumer & Gadgets

Chatbots may fuel 'delusional spirals' that lead to real-world harm

Perhaps to the surprise of their creators, large language models have become confidants, therapists, and, for some, intimate partners to real human users. In a new study, AI researchers at Stanford studied verbatim transcripts ...

Consumer & Gadgets

New study reveals chatbot empathy can worsen customer reactions

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm tensions and rebuild trust. But new research from the University of South Florida suggests that ...

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